Trivington is coming to iPhone & iPad Coming to the App Store

Support

Trivington Support

Help for Trivington, the head-to-head trivia game for iPhone and iPad. Most questions below can be solved in a minute — and for everything else, we're one email away.

Contact us

Email

Support is handled by a small team. We read every message and reply as quickly as we can — usually within a few business days.

Helpful details to include (all optional, none sensitive):

  • App version and build (Settings → About in the app)
  • iOS version
  • Device model (e.g. iPhone 15 Pro, iPad Air)
  • Approximate time the issue happened
  • Whether the match was online or against a bot
  • Any error message you saw (nothing sensitive)

Please never send passwords, verification codes, authentication tokens, or any other credentials. We will never ask for them.

Game Center sign-in

  • Trivington uses Apple Game Center as its only sign-in. There is no Trivington password — if you can use Game Center, you can play online.
  • Check iOS Settings → Games (called Game Center on older iOS versions) and make sure you're signed in with your Apple Account.
  • If sign-in keeps failing, toggle Game Center off and on in iOS Settings, then relaunch Trivington.
  • No Game Center? The app still works: you'll play full matches against local bot opponents with progression saved on your device.

Matchmaking

  • Quick match searches for a Game Center opponent in your exact chosen category or subtopic. If nobody appears within about 15 seconds, a bot match starts automatically so you're never stuck waiting.
  • Your selected pool stays fixed throughout matchmaking and any built-in-opponent fallback.
  • A weak or switching connection (Wi-Fi ↔ cellular) can interrupt a match. Leaving may cause a forfeit, including during the first question. Backgrounding does not pause the question clock; return promptly if you switch apps.
  • Both players need a working internet connection and Game Center for online play.

Practice offline & standard Play

  • Every question ships inside the app. Choose Practice on any topic or subtopic to face Robot Duck offline. Pause and resume within the session, review your answers, or choose Play again.
  • Practice results stay in memory and are discarded when you leave. Practice awards no XP, saves no match history, and sends no leaderboard or Social results.
  • Standard Play requires internet, including its built-in opponents. Standard completed matches count toward progression, XP, titles, and category mastery.
  • Online features (matchmaking, invitations, leaderboards, Trivington Social) return automatically when you're back online and signed in to Game Center.

Friend invites & challenges

  • Game Center invites use Apple's native friends list. Both players need Game Center accounts that allow multiplayer and invitations.
  • Trivington friend challenges require both players to be mutual Trivington Social friends. A challenge connects you directly when both sides accept and are ready.
  • Challenges expire if they're not accepted in time — just send a fresh one.
  • If a challenge connection times out, return to the Social tab and try again; friend challenges never hand you off to a bot.

Trivington Social availability

  • Trivington Social (handles, mutual friends, challenges) is optional and runs on a separate service. If it's temporarily unreachable, quick match, Game Center invites, bot play, and your local progression are unaffected.
  • Social requires a Game Center account in good standing. Accounts with multiplayer or communication restrictions — including child accounts with parental restrictions — can't create or use a Social profile. That's by design; the rest of the game remains fully playable.
  • You can block or report a player from their profile in the Social tab. Blocking in Trivington Social is separate from Apple's Game Center controls.

Notifications

  • Trivington asks for notification permission once, after your second completed match — never at first launch.
  • Not receiving friend or challenge notifications? Check iOS Settings → Notifications → Trivington, and make sure Focus modes aren't silencing the app.
  • Social notifications are advisory hints; the app always refreshes the real state when you open it, so nothing is lost if a notification doesn't arrive.

Progression backup & restore

  • For signed-in Game Center players, profile progression and category mastery are backed up automatically to your private iCloud storage. Detailed match history stays on the device only.
  • On a new device: sign in to the same Apple Account (with iCloud Drive enabled) and Game Center, then launch Trivington — your progression merges automatically, keeping the stronger record.
  • Guest profiles (playing without Game Center) are never backed up; sign in to Game Center to carry progress across devices.

Resetting & deleting data

  • Reset local data: Settings → Reset Local Data removes your local profile, match history, category mastery, custom avatar, and Trivington's iCloud progression backup. This can't be undone.
  • Delete your Social account: Settings → Social Profile → Delete Social Account. This removes your handle, friend code, shared profile, friendships, requests, challenges, and notification registrations. Local progression and Game Center data are not affected.
  • Deleting the app removes local data from the device but does not by itself delete a Social account — use the in-app deletion first if you want it gone.
  • Details are in the Privacy Policy.

More reading: Privacy Policy · Terms of Service